Frequently Asked Questions
Everything you need to know about shopping with AmeroHome, from shipping to our quality guarantee.
What is the typical shipping timeline for furniture and decor?
Most home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks as they require specialized freight handling to ensure they arrive in perfect condition.
Do you offer White Glove delivery service?
Yes, we offer White Glove delivery for an additional fee on select furniture items. This service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal. You can also view your order status by logging into your AmeroHome account.
Are your wood products sustainably sourced?
Quality and sustainability are core to AmeroHome. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.